Customers who purchase products, such as sulphur dioxide and ammonia, from BOC will have access to a 24-hour customer telephone service line and on-site emergency support 365 days a year.
The REACH (Registration, Evaluation & Authorisation of CHemicals) regulations will require all chemicals manufactured within the EU above a certain volume to be tested and registered.
As part of its service, BOC will offer customer audits and training courses, to help assure the integrity of customers' safety and security systems and to bring clients in line with industry and regulatory 'responsible practice'.
These procedures "will assist BOC customers to manage the increasing volume and complexity of chemicals, storage and transport legislation, as well as the integration of key safety, environment and assurance standards," said the company.
Along with REACH, the new procedures for these products take into account the recommendations of the United Nations sub-committee of experts on the transport of dangerous goods and the recently amended European Agreement Concerning the International Carriage of Dangerous Goods by Road, due to come into effect in March 2004. The latter requires additional information on vehicle safety and driver manifests to be produced prior to any journey.