United Drug extends use of Pilgrim tools to harmonise ops

By Nick Taylor

- Last updated on GMT

Related tags: United drug, Management

United Drug is extending use of Pilgrim SmartSolve to standardise quality and compliance of its pharma services across Europe and the US.

Extending use of the enterprise risk, compliance and quality management (ERCQM) software will support oversight and optimisation of quality and operational processes. Furthermore, using a single provider, Pilgrim Software, will help standardise across business units and geographies.

United Drug began implementing the ERCQM system from Pilgrim earlier this year. Now, in an effort to further harmonise across geographies, the company has selected additional licenses and Dutch language packs.

Gwynne Morely, director of quality assurance for United Drug, said adoption of the flexible and scalable system provides “an effective framework for continuous improvement under one quality system platform​".

Training Management software from Pilgrim has also been added. This package manages personnel skill sets and certifications and streamlines course management to ensure job quality and compliance.

Addition of these packages builds upon implementation of systems for documentation, CAPA (corrective action/preventive action) and complaints handling, as well as audit management.

United Drug hopes that by using a harmonised system it can more easily analyse compliance and quality data. Simplifying this process supports easier and quicker strategic business decisions.

Pilgrim says since United Drug began implementing its software “improved efficiencies​” have been achieved. Having realised these improvements from the initial implementation United Drug has extended use.

"This additional investment allows more functions and layers within the organisation to access critical data​”, said Prashanth Rajendran, chief operating officer at Pilgrim. This supports “improved efficiencies and ultimately, increasing profits now and well into the future​”.

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