At DCAT Week ’17 this week, the contract development and manufacturing organization (CDMO) announced its new Customer Portal and Mobile Application: Alcami OnDemand™.
Syed T. Husain, Chief Commercial Officer at Alcami commented at the press event in New York, “The launch [is] another first-to-market initiative for us."
“[Alcami OnDemand] provides results for our customers at their fingertips,” Husain added. “Customers can have seamless and transparent interactive ability to connect with us via an app.”
The portal provides Alcami clients with access and visualization of their ongoing projects and serves as a single source for project and order management, featuring shared views to manage orders, compound libraries, test results, and accounting information.
The application will initially support the company’s analytical testing business and will be available to customers in June 2017 after beta testing next month.
“Throughout 2017 and 2018 we'll be building [OnDemand] for all of our businesses,” including API and Drug Product manufacturing and Development Services platforms, explained Alcami's Catherine Hanley.
“We started with the analytical testing side of it because that was where the need was the greatest,” she added.
The new application is the result of a series of investments over the past year. “We’ve clearly been making a lot of focused investment,” said Adam Lauber, Chief Financial Officer
“In a five-year period we’ve invested over $100m in this business, in capabilities, capacity, infrastructure, systems, and technology,” he added. “That’s going to continue.”
Hanley further said that a major focus for Alcami in 2017 will be to optimize service levels - “And that comes down to customer experience, which is why we’re launching the customer portal.”