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IQVIA: AI-powered tech at MI Contact Center
By Jenni Spinner
- Last updated on
IQVIA has announced the addition of artificial intelligence (AI) powered technologies to its existing Medical Information (MI) Contact Center services. The MI Contact Center is available to clients looking to share information about new products and related therapeutic areas, and to monitor quality and safety of their products.
“Adding new digital capabilities to our existing MI services marks a critical point in the industry as companies seek to balance the delivery of unbiased information to meet the needs of HCPs and patients,” said Annette Williams, vice president for IQVIA Lifecycle Safety. “IQVIA’s MIservices integrate across our Safety and Quality offerings, equipping clients with the end-to-end technology and services they need to increase trust, loyalty, and efficiencies for their patients.”