Frequently Asked Questions
Setting up a website account
Why can’t I read the full article?
Users can read a set number of articles without registering. Once you reach the limit, you’ll need to be logged in to your registered account to read every article in full.
Why am I being asked to register?
Don’t have an account? Take a minute to register for free today! Simply create an account and enjoy unlimited access to our award-winning journalism.
How do I create an account?
When you read an article, you will see a banner that invites you to register; click that and you’ll be taken to the form. Alternately, you can click ‘Register’ in the top right of your screen (if you are on a mobile device, see the top-right user icon), then follow the steps to create your account.
How do I access my account?
If you’re logged out, you can access your Outsourcing-Pharma account via the ‘Sign in’ button on the top right corner of the page (or the top-right user icon on a mobile device). If you’re already logged in, simply click the ‘My account’ button in the top right of your screen (or the user icon on the top right of a mobile device) to access.
I’ve forgotten my password, how do I reset it?
Click the ‘Sign in’ button at the top of the Outsourcing-Pharma website (or the top-right user icon on a mobile device), then click ‘I forgot my password’. You will be taken through the steps to reset your password.
I already have an account. Why am I asked to register on every visit?
You will need to ensure you are signed into your account on every visit to access our content. If you are being asked to register, it means you are not logged in.
If you have created an account, signed in, and you are still being asked to log in, please check your browser settings and ensure you are allowing cookies on our website.
Please note that if you are accessing our content from within the Facebook app, you will be using Facebook's built-in browser, which doesn't store cookies. This means you may be repeatedly asked to sign in and will not stay logged in. Unfortunately, this is a Facebook issue and not on our end. We recommend you sign up for our free email newsletter and keep up to date with our content as it's published.
Where do I go if I still need assistance with my account?
For any other cases, please get in contact with the support team here.
For newsletter subscribers
How do I sign up to your newsletters?
Click here to subscribe to any of our free e-mail newsletters.
How do I manage my subscriptions?
Click here and fill in your email address. You will receive an email containing a link to access your account and manage your subscriptions.
How do I unsubscribe?
You can unsubscribe directly using the link located in the footer of our newsletters.
Alternatively, you can click here to manage your subscriptions. You will need to fill in your email address first to receive an email containing a link to access your account. Once you have access to your account, uncheck the box next to the newsletter you wish to unsubscribe from and submit.
Should you face any difficulty unsubscribing, please get in contact with our IT support team via our contact page here.
I haven’t received my confirmation email
You can resend the confirmation email via this link here. Just pop your email address into the text field, click next and this will prompt another confirmation email.
If you still have not received the confirmation email, visit our whitelisting page here which shows you how to add us to your ‘safe senders’ list and follow the instructions.
If you have tried the above and are still not receiving our newsletters, please get in contact with your mail administration team (instructions for mail administrators) or click here to contact our IT support team and fill out the form.
Why do I have to click on the confirmation email to start receiving newsletters?
Outsourcing-Pharma strictly conforms to a double opt-in policy for newsletter subscriptions. This is an additional security step to ensure we have your consent to send you emails. By clicking on the link in the confirmation email, we make sure that you are the person willing to receive our newsletters.
I have confirmed my subscription through the confirmation email but I haven't received a newsletter yet
There could be several reasons behind this
- Your mailbox may have reached its size limit. Ensure your inbox has enough space to receive incoming emails.
- The newsletter may have gone into your ‘junk’, ‘spam’ or ‘clutter’ folder. If you find our newsletter in any of these folders, click here to follow instructions on how to whitelist all future newsletters from us to ensure they arrive directly in your inbox
- If you have tried the above and are still not receiving our newsletters, please get in contact with your mail administration team (instructions for mail administrators) or click here to contact our IT support team and fill out the form.
I am no longer receiving your newsletters despite being subscribed
Please see above for information on how to ensure you receive our newsletters
How do I whitelist your newsletters?
To ensure our newsletters are delivered directly to your inbox, visit our whitelisting page here and follow the instructions.
I’ve followed your whitelisting instructions and am still not receiving your newsletters
If available, please consult with your company’s mail administration/ technical support team for further assistance. Information for mail administrators can be found below. For other cases, please get in contact with our IT support team via the form here.
For Mail Administrators
What domains should be whitelisted?
We send newsletters and E-Blasts from the following domains:
We also employ methods such as SPF and DKIM to make every effort to assert the legitimacy of emails we send.